🌸Crafted with care, made to cherish.🌸
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Do you offer free shipping?
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What is your return policy?
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No problem! We offer a 30-day risk-free return policy on our website. Please notice that returns must be in original packaging and condition with receipt. If the returned item is not in the acceptable certain condition it will be refused acceptance.
If you receive a damaged product, do not throw away the packaging. Please contact us immediately at HomeTroveCo@outlook.com. We will deal with it without a doubt.
Is it possible to track my order?
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Yes, of course all our shipments include the 'tracked delivery' option (100% free).
You will receive an email with your link and tracking number as soon as our delivery partner has processed and approved your order. In addition, you can track your shipment live on our site in the 'Track my order' section.
I received a package but one or more items are missing
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For orders with multiple items, we may ship in multiple packages so that the delay of one item does not delay the entire order.
Therefore, it is common for your entire order to not be included in the first package you receive.
If you have not received your second package 4-6 days after the arrival of the first, please contact our customer service by email at the following address: HomeTroveCo@outlook.com
Customer Support Info
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Our after-sales service will contact you in less than 24 hours by email (remember to check your spam).
We draw your attention to the fact that we respond to 100% of emails sent to us. If you have not received a response from our support within 48 hours maximum, please check your spam/junk folder as well as the email address to which you sent your email.
Support email address: HomeTroveCo@outlook.com
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