Privacy Policy

1. Changes to This Policy

We may update this Privacy Policy to reflect changes to our operations, technology, or legal obligations. When we do, we will update the “Last updated” date above. If a change is significant, we may provide additional notice where appropriate or required by law.

2. Information We Collect

Information you provide

Depending on how you use our Services, we may collect:

• Contact information: Your name, email address, phone number, and delivery or billing address.
• Order information: Items purchased, order details, shipping preferences, and transaction records. Payment information is generally handled by our payment service providers.
• Account information: Account details, preferences, and information required to manage your customer account.
• Support communications: Messages, inquiries, and other information you choose to share with our customer service team.

Information collected automatically

When you use our Site, we and our service providers may collect information such as your IP address, browser and device characteristics, pages visited, referral sources, and interactions with the Site. This information may be collected through cookies and similar technologies.

Information from third parties

We may also receive relevant information from service providers, including Shopify, payment processors, delivery partners, analytics providers, and advertising partners, depending on the services and tools in use.

3. How We Use Your Information

We may use personal information to:

• Process payments, confirm orders, arrange deliveries, and manage returns or refunds.
• Respond to questions, provide customer support, and communicate about your purchases.
• Maintain and improve our Site, products, and customer experience.
• Send promotional emails or offers where permitted and consistent with your preferences.
• Protect our Site and customers, detect fraud, and comply with legal obligations.

You can unsubscribe from marketing emails using the link in those messages or by contacting us.

4. Cookies and Similar Technologies

We may use cookies and related technologies to keep the Site working properly, remember your shopping cart and preferences, understand website usage, and, where enabled, support advertising and measure its performance.

You can manage cookies through your browser settings and, where available, the privacy preferences offered on our Site. Disabling certain cookies may affect how parts of the Site function.

5. When We Share Information

We may disclose information where necessary to operate our business, including to:

• Service providers: Shopify, payment processors, shipping carriers, hosting services, customer support providers, and other partners that help fulfill orders or operate the Site.
• Analytics and advertising partners: Where these tools are used, subject to applicable privacy requirements and your available choices.
• Legal and regulatory authorities: When required by law or reasonably necessary to protect rights, safety, and security.
• Business successors: In connection with a merger, restructuring, or transfer of business assets.

We do not sell customer information for money. However, depending on the advertising technologies used, certain disclosures may be treated as a “sale” or “sharing” under applicable privacy laws. Where required, we will provide the relevant choices and opt-out mechanisms.

6. Data Security

We take reasonable administrative, technical, and organizational steps to help protect personal information from unauthorized access, loss, alteration, or disclosure. However, no online transmission or storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide our Services, maintain records, resolve disputes, prevent fraud, and meet legal, tax, or accounting obligations. When information is no longer required, we take appropriate steps to delete or de-identify it.

8. Your Privacy Rights and Choices

Depending on where you live, you may have rights to request access to, correction of, or deletion of your personal information, or to request a copy of certain data. You may also have the right to object to or restrict certain processing, withdraw consent where applicable, or opt out of certain advertising-related disclosures.

To submit a privacy request, email hometroveco@outlook.com. We may need to verify your identity before completing certain requests and will respond as required by applicable law.

9. International Data Transfers

Because we serve customers in different countries, your information may be processed by us or our service providers outside your country of residence. Where required, appropriate safeguards are used for international transfers of personal information.

10. Third-Party Websites

Our Site may contain links to websites or services that we do not operate. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing personal information.

11. Children's Privacy

Our Services are not intended for children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us so we can review the situation and take appropriate action.